Terms & Conditions

ESTIMATES

Estimates are based on the information provided. Incorrect information regarding access or quantity of furnishings may result in additional charges. Estimates are valid for three months.

INSURANCE

Thomas R. Callan Ltd provides free insurance cover for goods in transit to a maximum of £50,000 per van. If a higher level of insurance is required please contact the office in order to increase the cover. Any claims must be received in writing within seven days whether the removal has been unpacked or not.

STORAGE

Please endorse your household insurance policy to cover your furnishings in storage. The address of our Storage Centre is: Thomas R. Callan Ltd, Storage House, 33 MacIntosh Place, Irvine KA11 4JT. If you encounter any problems please contact our office for assistance.

  1. There are certain items which cannot be permitted into the store. e.g. all foods, consumables, liquids, inflammables etc…. All power tools, lawnmowers, must be drained. Indoor and outdoor plants cannot be accommodated. All refrigerators and freezers must be defrosted and dried out. Carpets must be vacuumed and rolled securely.

PACKING SERVICES

If you have selected a removal with no packing services all small household items must be boxed appropriately. All box lids must be sealed closed, boxes labelled with room reference. Please remember the garage, shed and goods in your attic must be brought down and packed.
NB: All boxes packed by yourself are only covered by our insurance if the box sustains damage by our staff e.g. if box is bashed or dropped.
Part Packing Service includes the packing of all china, glass, crystal, decorative and kitchen ware.
Full Packing Service includes all household furnishings except food, clothing and personal belongings e.g. jewellery, money, deeds, securities, etc.
NB: all small valuables, jewellery, personal belongings are the customers responsibility and should not be included in the removal or part of a storage consignment.

YOUR RESPONSIBILITIES

. Ensure all your kitchen appliances are disconnected. Our staff are not insured for any electrical or plumbing work.
. Unless otherwise agreed, dismantling and re-assembling of furniture is not included in the service. NB: we are not liable for damage to self-assembly furniture unless such damage is caused through negligence by Thomas R. Callan Ltd. Please dismantle and pack furniture prior to the removal.

. This estimate is based on door to door access please ensure clear access and parking for HGV’s and advise us of any potential problems. Ensure driveways etc. are clear of low hanging branches, any obstructions may result in additional charges.

. To be present or represented throughout the removal, to ensure that nothing that should be removed is left behind and nothing is taken in error.

. To arrange proper protection of goods left at unattended premises or where tenants or workman may be present.

CANCELLING OR POSTPONING SERVICES

A cancellation fee may be charged in order to recover reasonable losses if you cancel or postpone your removal within twenty-eight days.
Delays caused through access or keys being withheld may result in a waiting charge for each van and two man team.

PAYMENT
All invoices will be presented for payment on completion of removals. Payment to the driver can be made by Cash, Cheque, Debit or Credit card. Payments for Storage will be invoiced every 4 weeks and all storage accounts must be paid in full prior to removal from Store.


Privacy Policy

*1. Collection of Personally Identifiable Information

TR Callan Removals collects the details provided by you when you make an enquiry via the site at callanremovals.co.uk or sign up for any of our Services together with any personally identifiable information we learn about you through your use of the Services. We will not make new use of any personally identifiable information which Violet Bank House has gathered from individuals or users prior to any change in our Privacy Policy without first obtaining the individual or user’s consent for any new uses.

2. Security

The security of your personally identifiable information is a priority to us. While we strive to protect your personally identifiable information, we cannot guarantee the security over the means by which information is transmitted between your computer and our servers, or any information provided to us or to any third party through or in connection with the TR Callan Removals Site. You provide all such information at your own risk.

3. How we use the Personally Identifiable Information you provide

We use the personally identifiable information we collect to supply our Services to you. We may also use your contact details to communicate with you (including without limitation in the event of a change in ownership of TR Callan Removals or its business, our business practices, or our Terms of Service or Privacy Policy). Except where you have asked us not to, we may contact you by email, post, text message or telephone.

4. Disclosure of your Personally Identifiable Information

We may also disclose your personally identifiable information in the following instances: (i) if we are required to do so by applicable law or pursuant to a court or similar order; (ii) as deemed necessary, at TR Callan Removals discretion, to protect the legal rights or the property of TR Callan Removals, a member or third party, or to prevent personal injury; and/or (iii) in connection with a sale, merger, assignment, joint venture or other transfer or disposition of a portion or all of the assets or stock of TR Callan Removals or its affiliated entities (including, without limitation, in connection with any bankruptcy or similar proceedings). In addition, TR Callan Removals reserves the right to allow access to its systems to third parties providing necessary technical services when such access is required in order to provide those services and to provide your personally identifiable information to third parties who provide services on behalf of TR Callan Removals, provided that such third parties are bound by TR Callan’s Privacy Policy.

5. Other Web Sites

Where we provide links to third party web sites (whether or not they are affiliated with TR Callan Removals and even if TR Callan Removals branding appears on these sites), such sites are not controlled by us and are not covered by this Privacy Policy. These links are provided for your convenience only. If you access these sites by using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy. Although where possible we endeavour to ensure that the site operators abide by our Privacy Policy, we cannot guarantee that they will and you are advised to check the privacy policy of such third parties before providing information to them.

6. Unsubscribing, Correction and Deletion of Personally Identifiable
Information

If you would like to have your personally identifiable information on our database amended or deleted, please contact us and we will use commercially reasonable efforts to comply with your request in accordance with the provisions of this Privacy Policy. (We may need to contact you or verify who you are in order to be sure that we are deleting or changing the appropriate information).

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Legal Statement

TR Callan Removals provides this Site as a service to its customers. Please review the following basic rules that govern your use of our Site (the “Agreement”). Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site. Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the terms. TR Callan Removals may revise this Agreement at any time. You may wish to visit this page periodically for revised terms of use.

User Feedback Policy and Other Submissions

All comments, suggestions, ideas, and other submissions disclosed, submitted or offered to TR Callan Removals on or via this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) are property of TR Callan Removals. Communication, submission or offering of any Comments shall constitute an assignment to TR Callan Removals of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus TR Callan Removals will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. TR Callan Removals is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

INDEMNIFICATION

You agree to defend, indemnify and hold TR Callan Removals harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Site.

MISCELLANEOUS

Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting TR Callan Removals products and services. This Site is controlled and operated by TR Callan Removals.

Disclaimer

While every effort is made to ensure the accuracy of all products listed and statements made, we cannot be held responsible for inaccuracies of pictures and/or text as a result of human error or program failure.

TR Callan Removals disclaims any duty to update or revise the materials on this site, although TR Callan Removals may modify the materials at any time without notice. By your use of this site, you acknowledge that your use is at your sole risk and that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site. You further acknowledge that TR Callan Removals shall not be liable for any damages or any kind related to your use of this site.