FAQ’s

Please find a list of most frequently asked questions below. We welcome any requests to include other relevant questions and answers you feel may be useful.

Q: Can you provide Packing Services?

Yes we recommend our Full Packing Service to protect all your fragile belongings.
Our fully trained packing teams use the latest range of protective materials and packing techniques. Full Packing Service: Include all household items, except food, toiletries and personal possessions e.g. jewellery etc.

Part Packing Service: Includes all breakables, kitchen ware, dinner ware, ornaments, pictures and mirrors.

Q: Can you provide Packing Materials ?

Yes we supply a range of self pack materials these include:

Packing Materials Dimensions Price
Small removal cartons (seconds) 36x33x50cm 70p + 14p VAT
Large Removal cartons 45x50x50cm £1.50 + 30p VAT
Roll of tape £1.50 + 30p VAT
Ream of Bubble wrap 50 metres £29.50 + £5.90 VAT
Pack of white wrapping paper £15.00 + £3.00 VAT
Wardrobe cartons including rails £9.00 + £1.80 VAT
Mattress Covers £1.50 + 30p VAT
Picture boxes £2.20 + 44p VAT

Q: How far in advance do we have to book?

Ideally you want a removal consultant to visit and assess all your requirements
6 – 8 weeks before the removal date.  You will need to book your removal at least 4 weeks in advance to guarantee a specific date.

Q: What about insurance of my household furnishings?

Thomas R Callan provide insurance cover of £25,000 per van the goods in transit.  This Level of cover is satisfactory for most removals but it can be easily upgraded to £50,000 or £75,000 on request. An administration charge will only be additional on goods over £50,000 per van.

Q: Can you dismantle our bedroom units?

Modern furniture is not made for dismantling or reassembling, it never seems to be as solid the second or third time. In view of this Callan’s prefer if the customer organises dismantling or rebuilding furniture.  However, Callan’s will be more than happy to dismantle and reassemble period furniture..

Q: We have built in wardrobes, how do we transport our clothes?

Thomas R. Callan provide portable wardrobes with rails. It couldn’t be simpler, just transfer your clothes into these, the cartons are sealed and loaded into the van. Just unload at the other end.

Q:Can you disconnect our washing machine?

Sorry, our removal men are not insured for any plumbing or electrical work.  Most modern day plumbing is very easy – however you are better calling in a qualified tradesman.  If your removal is local i.e. no more than 20 – 30 minutes, then Callan’s can put on your freezer last so that it comes off the van first.  This will save your from defrosting.  Please try to run down your frozen goods to reduce the weight.

Q: What do I do if we do not get our keys at midday?

Thomas R Callan will wait patiently until you receive your keys.  This may incur extra charges.  In the event you can’t gain access to your new home we can put your furnishings into our storage centre